Frequently Asked Questions
What products/services do you offer?
We offer residential, commercial, for-rent, and community sign posts across the greater Sacramento region.
What types of posts do you offer?
For residential properties, we offer solid wood single posts in black and white, solid wood double posts in black and white, metal frames. We also offer a variety of posts for commercial properties and properties in specific communities.
Orders
How do I place an order?
All orders are placed through our online portal. Log in or create an account, click Order New Sign Install, and fill in the details. For a step-by-step guide, click here.
How do I make changes to an order?
Need a change to your order, like the date it should be installed, address, or the panel/riders? Not a problem.
Changes to existing orders can be done through our online portal.
If the post has not yet been placed on the truck for installation, log in to the portal, navigate to “Current Installs” on the left menu, select the order you’d like to edit, and make the changes you need. Once our installers pull inventory in the morning and confirm the order, it becomes locked (usually by 7 am). Making additional changes to an order after this time will require a Site Visit at an additional cost. If that’s the case, follow these next steps.
If the post has already been installed, log in to the online portal and click “Order Other Service” to schedule a Site Visit. This works well for swapping riders, adding a brochure box, and the like.
How will I know my sign was installed?
Upon installation, our team will take a photo of the sign and you will receive an email notification. Please note: you must confirm your account to receive email notifications.
How long after I place my order will my sign be installed?
Sign installation can be scheduled out up to 30 days in advance using our online ordering system. Simply choose the “due date” as the date you would like your sign installed.
Residential real estate signs can be installed next business day if the order is placed by 4 pm on the previous day. Our installation days are Monday-Friday excluding federal holidays.
Please note that there are certain geographies that we only service on certain days of the week, such as Auburn, Davis, and West Sacramento. This will be noted in the system upon placing your order.
What time of day will my post be installed on my selected date?
Your post(s) will be installed by 5 pm on your selected installation date. That said, our installers begin their routes early in the morning and the vast majority of our signs are installed much earlier in the day, by about 2 pm.
What time of day will my post be installed on my selected date?
Your post(s) will be installed by 5 pm on your selected installation date. That said, our installers begin their routes early in the morning and the vast majority of our signs are installed much earlier in the day, by about 2 pm.
How do I schedule removal of my sign post?
All removals are placed through our online portal. Log in, click the button “Order Sign Removal,” select the address, and confirm if you would like us to bring everything back to the warehouse or leave your panel/riders at the property. Click here for a step-by-step guide.
Can I move the post myself if needed?
While it’s not common, you can move the post if necessary. However, if the post is damaged or lost after being moved by anyone other than our team, you may be responsible for a replacement fee.
Do you offer same-day service?
Same day installations are handled on a case-by-case basis and include a rush fee. Please call us at (916) 920-1750 to see if it is possible. Generally, all orders must be received by 4 pm the previous business day to be on our trucks the following morning.
Do you install signs on weekends or holidays?
We install signs Monday through Friday every week, excluding federal holidays: New Year’s Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
Do you charge extension fees?
Our extension fee is $5 per month for sign installs beginning on the 91st day.
Do you charge extra for out-of-area installations?
Yes, we charge a mileage fee for out-of-area post installations. This helps cover the additional costs of fuel, vehicle use, and travel time. Any applicable mileage fees will appear automatically when you enter the installation address during the order process.
How does billing work?
For individual agents, you will be prompted to put in your payment method when you place an order. You will be billed at the time of placing an order.
For office/team accounts, we can consolidate billing to one payer and split payments between team members, if that is preferred. Please reach out to us at admin@thesignpostca.com for more details.
How much does installation cost?
Please refer to our Pricing page for complete pricing information.
What types of payments do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX, etc.), checks, ACH. and wire transfers.
Do you offer billing by brokerage or individual agent accounts?
Yes, we offer both. By default, agents are set up with individual accounts, but brokerages can choose to create a group ordering and billing account. If you’re unsure which applies to you, feel free to reach out—we’re happy to help.
Signs
Can I store my panel and riders with The Sign Post?
Absolutely! We have a large warehouse in Sacramento where we will gladly store your signs free of charge.
How many panels/riders can I store with you?
As many as you’d like! If it’s a particularly large amount, we’d appreciate you letting us know by giving us a call at (916) 920-1750.
How do I track what inventory you have on hand?
We’re in the process of adding all inventory to our online system so you’ll be able to see and track where your panels and riders are. Thanks for your patience as we work to improve visibility and make this available to you soon!
How do I get my panel and riders to The Sign Post warehouse?
There are three easy ways to get your panel and riders to our warehouse.
First, you can drop them off at our warehouse at 1558 Juliesse Ave, Suite S, Sacramento, CA. We are open Monday-Friday 9 am – 5 pm pacific excluding holidays. Please let us know when you plan to drop by by calling us at (916) 920-1750.
Second, you can order a Sign Pickup and we’ll come get them at your office for a fee. You can place this order by logging into the online portal, selecting “Order Other Service,” then “All Other Services,” then filling in the address, date, what we’re picking up and then select “Signs Pickup.”
Third, you can place your order as “Post Only” at your listing and hang your panel on it yourself once we have installed the post. Upon removal, we can take the panel with us and bring it back to our warehouse. When you order your sign removal, under “Leave Sign at Property?” select “No, please take it back to the warehouse.”
I’m ordering new panels. How do I get them to The Sign Post warehouse?
There are two easy ways to get your new panel and riders to our warehouse.
First, you can drop them off at our warehouse at 1558 Juliesse Ave, Suite S, Sacramento, CA. We are open Monday-Friday 9 am – 5 pm pacific excluding holidays. Please let us know when you plan to drop by by calling us at (916) 920-1750.
Second, you can order a Sign Pickup and we’ll come get them at your office for a fee. You can place this order by logging into the online portal, selecting “Order Other Service,” then “All Other Services,” then filling in the address, date, what we’re picking up and then select “Signs Pickup.”
Do you provide riders, brochure boxes, or other accessories?
Yes, we offer stock riders and brochure boxes that can be added to any order. Just include your request when placing the order online.
What stock riders are available?
Yes, we have many stock riders available. Most come in standard black font or red font.
Our rider inventory includes:
- Coming Soon
- For Sale
- For Rent
- Pending
- Sold
- Open Saturday and Sunday
- Open Sunday
- Do not Disturb
- Acreage
- View
- Pool
- Guest House
- Horse Property
- …and MANY more
You will see photos of what’s available when you go to place an order on our portal.
Not seeing what you’re looking for? Let us know and we can work with you to add to our stock rider inventory.
I need a new sign printed. How do I do that?
We work with two trusted sign printing partners. Call us at (916) 920-1750 or email us at admin@thesignpost.com to talk through your order.
What happens if my sign is vandalized?
Once a sign and post are installed at a property, it is the customer’s responsibility to ensure the materials are not damaged or removed. If the sign post is missing, vandalized, damaged, or broken when we arrive on site for the removal, a fee may be charged to the customer.
Contact Us
What are your hours of operation?
We are open Monday-Friday 9 am – 5 pm pacific excluding federal holidays.
How do I contact The Sign Post?
The fastest way to place new orders or make changes to existing orders is through our online portal.
For all other questions, email us at admin@thesignpost.com or call us at (916) 920-1750.
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